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Knowledgebase
Returns & Exchanges & Order Cancellation & Address Corrections
Posted by Mike Hirsch on 20 September 2015 02:30 PM

Returns & Exchanges & Order Cancellation & Address Corrections

 

SoCalSkateShop.com Returns and Exchanges

To return an item, call us to get a return authorization number and then return the unused merchandise in new condition within 30 days.

Returns and exchanges are only accepted within 30 days from the invoice date. The following conditions apply:

  • All items must be unused and in like-new condition
  • Clothing must be unwashed
  • Complete decks can not be returned due to assemblage
  • Videos and DVDs must be unopened

Shipping Your Return to Us - Easy as 1-2-3!

Securely pack all items being returned, in the original package if possible.

Enclose a copy of the original packing list and the return form with the return merchandise. Be sure to keep the original packing list for your records.

Ship the return package to:
SoCal SkateShop
Returns Department
24002 Via Fabricante Suite 406 
Mission Viejo, CA 92691

When we receive the return and have determined that it has not been used, your Credit Card or PayPal account will be refunded the full amount, minus the outbound shipping and handling charges (unless it's our fault that you're returning the merchandise). If the item is an exchange, you will be responsible for the inbound and outbound S/H costs for second shipment (unless it's our error). If you are returning a product that was a part of a free shipping promotion and the return brings the order total below the free shipping offer you will be credited for the product less the regular shipping charge for the rest of your order. If you are returning a product that was a part of a coupon offer where the return would then void the coupon offer, the coupon amount will be deducted from the product(s) returned.

For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Order Cancellation
If you cancel an order that has already been paid for via paypal or credit card there will be a $4 order restocking/inventory maintenance fee. This fee covers the cost of restocking your order and for inventory control processing.

Shipping Address Corrections
If you provide the wrong shipping address and the package is returned the customer will be responsible for payment of the re-shipment of their order.

If your order has already been shipped and is en-route and we are asked to do an address correction there will be a $15 address correction fee. We can only do an address change for en-route packages with UPS and are unable to do this with USPS since their system is antiquated and they are not capable of doing this. UPS charges us a nominal fee for any address correction.

Important Note About Deck Graphics And Colors
Colors of graphics are not always as pictured. It is not guaranteed that you will receive the exact combination of colors pictured. If you want a specific color, please contact us for current availability.


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